International Customer Service, Management, Process and Quality Improvement Excellence: Highly successful at building quality customer service, designing and managing existing and new business processes. Specialising in operational excellence by motivation, simplifying and optimizing. Broad experience includes general management, international business, quality management, facilitation, implementation and functional training. Experienced in various ERP systems. Expert in communication, with expert organisational, analytical and problem solving skills.

Experienced In:

• Leadership & Motivation • Customer Focus
• Quality Assurance • Facilitation
• Process Improvement • Operation Efficiency
• Change Acceptance • Global Operations

○ The opportunity to work in an International business model and process has given me a well-rounded ability to work effectively in any high pressure job situation. I have often been placed in a position to create, implement and improve business management processes.

○ I have a strong ability to work with and in a team; Being flexible and result driven as demonstrated in my work description.

○ I have high problem solving capabilities as have been given projects and tasks to create and implement which have been successful and cost effective both in time and value while proving excellent Customer Service and Satisfaction.

○ I take the time to acquaint myself with an in depth knowledge of company processes and applications, as well as specific country regulations. This has prepared me to move in a steady upward professional swing and left me with a good ability to adapt to any new situation and develop best practices.

○ I have needed to become strongly communicative with Customers, Sales offices, Supply Chain Centers and Forwarders in order to create an effective work environment. This has given me a well-rounded skill set beneficial to any new job.

○ My work in a multicultural environment has given me strong communication skills, both written and oral, in any work environment (as in geographic specific differences for a more effective global communication). I credit myself for becoming familiar with a global outlook.

○ I have a great motivation to be a part of a fast-paced, changeable & exciting company because of my positive and successful opportunities thus far. I have a positive outlook and acquired professional management skills.

April 2011 – April 2014
REMOBIS Refund Service C.V.
Customer Operations Department Manager
Customer Operations Line Manager
Back Office Line Manager
General:
● Ensure excellence standard is carried out with excellent written and oral communication
● Manage and support departmental line managers and their respective teams
● Deliver responsible solutions and forecasting
● Streamline
● Define strategic direction of the business
● Optimise quality and productivity
● People management and motivation
● Risk identification, developing and coordinating to minimise risk
● Excellent Customer Service
● Strategic scheduling and metrix tracking

May 2000 - February 2011
Sun Microsystems International Inc.
Oracle Nederlands BV
Legal Entity Name Change January 2011
Oracle Nederland BV

Operational:
Back Office Team Lead
EMEA Team Lead
Application Coordinator and EMEA lead
Senior Data management Representative
Project Implementation Analyst
Order Management Representative

Process related:
Process Coordinator
Test Consultant & Super User
General:
● Manage, drive resolution of internal and external operational issues for teams up to 44 people.
● Coordinate and drive team excellence according to company quality standards
● Build and improve company processes and standards
● Excellent Customer Service
● SOX compliance

May 1994 - May 1999
Grand & Toy/Boisie Cascade Office Supplies
Edmonton, Alberta Canada
Duties:
Retail service counter manager
Staff sales account coordinator
G & T Technologies help desk
● 2nd help line for product information and service

Acrylic painting, Books